bangkok-hotel.net

Cancellations
Cancellations made more than 7 days before arrival are entitled to a refund of the reservation deposit less a handling charge of Baht 500 or 5% of the refund value (whichever is the greater).

All other cancellations will incur a one night room charge.

Cancellations must be made in writing, quoting the booking reference number and the email address you originally used to make your booking (i.e. PH032090 or BK033090). Your cancellation is acknowledged and accepted only when you receive a cancellation confirmation from us. Proof of sending is not regarded as proof of delivery.

Please note that refunds will be made in the form of a credit entry to your card account, and is subject to bank handling charge as detailed above.

No Show
If no cancellation has been received and you fail to show up at the hotel, we will charge a one night room charge plus a handling fee of Baht 500 or 5% of the booking value (whichever is the greater).

In the periods of high occupancy like, but not limited to, Christmas, New Year, Chinese New Year, Easter and Songkran Festival, the hotel may impose stricter policies for cancellation. The policy will be advised to you when we receive confirmation from the hotel.

Refunds
All refunds are subject to bank handling charges of 5% of the total booking value or a 500 Thai Baht minimum charge (whichever is greater). Refunds will be made in the form of a credit entry to your card account only.

Claims involving refunds require supporting evidence of cancellation and you are required to inform AWD in writing within 15 days after your check-out date.

The refund amount will be made in Thai Baht , equivalent to the amount which shall be confirmed to you before the cancellation transaction is processed. You acknowledge and accept that AWD and its affiliates shall not be liable for, or responsible for any foreign exchange rate risk (exchange rate movements and rate fluctuations) in converting the refund amount to your local currency.

All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 10 - 45 working days for the proceeds to arrive in your account.

Responsibility of AWD
AWD and its third party websites act only as agent for the person or companies providing accommodation, transport or other services, hereinafter called 'Service Providers' and AWD issues all coupons, vouchers, tickets or other documents on the Service Providers' terms and conditions.

You acknowledge that neither AWD, nor its subsidiaries, affiliated companies, servants or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by "force majeure" or other events beyond AWD's control, including, but not limited to war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes.

AWD shall not be liable for, or responsible to, any customer in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress, lack of enjoyment arising from any act or omission whatsoever. AWD will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided. In the event of such a complaint the customer is requested to immediately contact AWD or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will the AWD consider to fully investigate and act on any complaint.

Travel Insurance
We strongly recommend that all clients take out travel comprehensive insurance when making a booking.

We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurable risk.

Website Content
The website content is subject to change without notice before or during your stay. AWD has endeavored to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statements made.

All fares and prices quoted are correct at the time of publishing. Such fares, prices and international rates of exchange are subject to change, which in turn may affect room rates quoted. Regardless of a deposit or full payment having been made, any increase in the rates must also be paid by the customer. If such increase is unacceptable, the customer retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering AWD cancellation cost.

Modification
AWD may at anytime modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

Governing Laws
This Agreement and its performance shall be governed and construed in accordance with the laws of Thailand and any dispute concerning it or its interpretation shall be adjudicated in that jurisdiction.

Additional Terms
Additional terms and conditions may apply to reservations, and other uses of portions of this site, and you agree to abide by such other terms and conditions.

AWD as agents for the hotel, wholesale companies and other suppliers reserve the right to levy a whole period or pro rated room charge for cancellations and no show, where the hotel has stipulated this under their own cancellation and no show policy.

Entire Agreement
This User Agreement, together with any terms and conditions incorporated or referred to herein, constitute the entire agreement between you and AWD relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.