bangkok-hotel.net - User Agreement

Terms and Conditions

bangkok-hotel.net is operated by the Internet travel specialist Asia Web Direct Co., Ltd., hereinafter called AWD. We are a bonded travel agent listed by the Tourism Authority of Thailand (License number 31/0163).

These terms and conditions are also applicable to other prepaid reservation websites including www.gothailand.com, www.thailand-hotel.net, www.bangkok.com, www.phuket-hotels.com, www.koh-samui-thailand.com, www.samui-holidays.com, www.cambodia-hotels.com, www.laos-hotels.com, www.vietnam-hotel.net, and many other clearly identifiable websites operated by AWD.

Rates
Rates quoted on our sites are inclusive of all taxes and service charges and there are no additional booking fees. These special low rates are only available when you make full payment for your booking in advance via the Internet.

Reservations
Reservations are confirmed by our system once guaranteed by your payment.

You will receive a confirmation e-mail containing a voucher that is valid for your room and any other services detailed in the offer conditions. At the time of booking you MUST ensure that the email address given is correct and reachable. If you do not receive any email from our system within 24 hours, you are required to notify us immediately. AWD shall not be responsible for any loss or delay caused by this issue.

Making payment through our online payment gateway OR leaving your credit card information on the server shall be regarded as your firm confirmation of arrival. Should you fail to fulfill your booking, for all circumstances, the cancellation and no-show policy will be applied.

Hotel room availability has been given to us in good faith. In the event that the hotel or services are not available, AWD shall endeavour to remedy the case by offering alternative services. However, AWD shall not be responsible or become liable in contract or tort for any damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by such issue.

Check In/Out Time
Unless specified otherwise, the check in time is twelve noon (12:00 PM) and the check out time is twelve noon (12:00 PM)

Suitability of Product
We do not represent that any travel product or service set out on our web site is suitable for you. You release AWD from any claims in relation to the travel products and services described on the web site, including claims that the products or services are not suitable.

Illustrations
Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.

Privacy
You have read our Privacy Policy and agree that the terms of such policy are reasonable. You consent to the use of your personal information by our site and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the AWD Privacy Policy.

Payment
You will require a valid credit card to pay for your reservation. The cardholder must be one of the guests checking-in or must sign our card authorization form and fax this to us within 24 hours.

Your card will be charged as follows:

• If you have made your reservation within 7 days of arrival, we will charge the full amount of your hotel reservation to your card.
• For all other reservations, we will charge a 1 night refundable reservation deposit. The balance will be charged 7 days before arrival.

The charge will appear on your card statement as a charge by Asia Web Direct Co. Ltd. in Thai Baht, US Dollar, EURO, or in your local credit card currency converted from Thai Baht by our bank, at their conversion rate applicable on that day.

You acknowledge and accept that AWD and its affiliates shall not be liable for, or responsible for any foreign exchange rate risk (exchange rate movements and rate fluctuations) in converting the charge amount to your local currency.

The hotel will ask for a valid credit card again on check-in. This is to cover incidental expenses like additional meals, drinks, laundry, etc. You will remain responsible for payment of all such extra charges direct to the hotel.

Amendments
Any changes to your reservation, whether extending your stay, early check out, delayed arrival or cancellation in full or in part, must be made through our office and NOT through the hotel reservations office.

The amendments must be made in writing, quoting the booking reference number and the email address you originally used to make your booking (e.g., PH032090 or BK033090)

All amendment requests for extension nights or additional rooms are subject to room availability.

If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), a handling fee will be charged on the amount to be refunded equivalent to 5% of the total value or 500 Thai Baht, whichever is the greater.

Amendments involving a change in arrival date will incur a one time fee of Baht 250.

Shortening of stay
The shortening of stay including, but not limited to, early check-outs, reduction of number of rooms or people are considered as partial cancellation which will be subject to our cancellation policy as detailed below.

Cancellations
Cancellations made more than 7 days before arrival are entitled to a refund of the reservation deposit less a handling charge of Baht 500 or 5% of the refund value (whichever is the greater).

All other cancellations will incur a one night room charge.

Cancellations must be made in writing, quoting the booking reference number and the email address you originally used to make your booking (i.e. PH032090 or BK033090). Your cancellation is acknowledged and accepted only when you receive a cancellation confirmation from us. Proof of sending is not regarded as proof of delivery.

Please note that refunds will be made in the form of a credit entry to your card account, and is subject to bank handling charge as detailed above.

No Show
If no cancellation has been received and you fail to show up at the hotel, we will charge a one night room charge plus a handling fee of Baht 500 or 5% of the booking value (whichever is the greater).

In the periods of high occupancy like, but not limited to, Christmas, New Year, Chinese New Year, Easter and Songkran Festival, the hotel may impose stricter policies for cancellation. The policy will be advised to you when we receive confirmation from the hotel.

Refunds
All refunds are subject to bank handling charges of 5% of the total booking value or a 500 Thai Baht minimum charge (whichever is greater). Refunds will be made in the form of a credit entry to your card account only.

Claims involving refunds require supporting evidence of cancellation and you are required to inform AWD in writing within 15 days after your check-out date.

The refund amount will be made in Thai Baht , equivalent to the amount which shall be confirmed to you before the cancellation transaction is processed. You acknowledge and accept that AWD and its affiliates shall not be liable for, or responsible for any foreign exchange rate risk (exchange rate movements and rate fluctuations) in converting the refund amount to your local currency.

All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 10 - 45 working days for the proceeds to arrive in your account.

Responsibility of AWD
AWD and its third party websites act only as agent for the person or companies providing accommodation, transport or other services, hereinafter called 'Service Providers' and AWD issues all coupons, vouchers, tickets or other documents on the Service Providers' terms and conditions.

You acknowledge that neither AWD, nor its subsidiaries, affiliated companies, servants or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by "force majeure" or other events beyond AWD's control, including, but not limited to war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes.

AWD shall not be liable for, or responsible to, any customer in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress, lack of enjoyment arising from any act or omission whatsoever. AWD will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided. In the event of such a complaint the customer is requested to immediately contact AWD or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will the AWD consider to fully investigate and act on any complaint.

Travel Insurance
We strongly recommend that all clients take out travel comprehensive insurance when making a booking.

We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurable risk.

Website Content
The website content is subject to change without notice before or during your stay. AWD has endeavored to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statements made.

All fares and prices quoted are correct at the time of publishing. Such fares, prices and international rates of exchange are subject to change, which in turn may affect room rates quoted. Regardless of a deposit or full payment having been made, any increase in the rates must also be paid by the customer. If such increase is unacceptable, the customer retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering AWD cancellation cost.

Modification
AWD may at anytime modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

Governing Laws
This Agreement and its performance shall be governed and construed in accordance with the laws of Thailand and any dispute concerning it or its interpretation shall be adjudicated in that jurisdiction.

Additional Terms
Additional terms and conditions may apply to reservations, and other uses of portions of this site, and you agree to abide by such other terms and conditions.

AWD as agents for the hotel, wholesale companies and other suppliers reserve the right to levy a whole period or pro rated room charge for cancellations and no show, where the hotel has stipulated this under their own cancellation and no show policy.

Entire Agreement
This User Agreement, together with any terms and conditions incorporated or referred to herein, constitute the entire agreement between you and AWD relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.